Payment Terms

Last Updated: October 21, 2026

Ulavelle is committed to providing customers with a clear and reliable payment process.

This Payment Terms Policy explains the payment methods available, payment processing procedures, security practices, billing verification, and other payment-related information for purchases made through https://www.ulavelle.com.

1. Accepted Payment Methods

Ulavelle accepts payment methods displayed during checkout.

Available payment methods may include:

Credit and Debit Cards:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

Digital Wallets:

  • Apple Pay

  • Google Pay

  • Shop Pay

Alternative Payment Methods:

  • PayPal

The payment methods available for an order depend on the options enabled at checkout and the requirements of the relevant payment provider.

Payment authorization must be completed before an order can proceed to processing and shipment.

2. Currency, Pricing, and Taxes

Unless otherwise stated, prices displayed on https://www.ulavelle.com for the United States market are shown in United States Dollars (USD).

The final order total will be displayed at checkout before payment is submitted. It may include:

  • Product prices

  • Applicable shipping charges

  • Promotional discounts

  • Applicable sales taxes

Customers are responsible for reviewing the final order total before completing payment.

If a payment method is issued in a currency other than USD, the customer's bank or payment provider may apply currency conversion rates, foreign transaction fees, or other processing fees. These charges are determined by the relevant financial institution or payment provider and are not controlled by Ulavelle.

3. Payment Security and Data Protection

Ulavelle uses the payment processing systems available through its ecommerce platform and payment providers to process customer transactions.

Payment information is handled by the relevant payment provider in accordance with its security procedures and applicable requirements.

Depending on the payment service used, security measures may include:

  • SSL/TLS encryption for supported website connections

  • Secure payment processing systems

  • Transaction verification and fraud prevention measures

  • Payment card security controls maintained by the relevant payment provider

Payment providers are responsible for the security controls applicable to their own services, including any applicable payment card security requirements.

Ulavelle does not store complete payment card numbers or card security codes on its own systems.

4. Billing Verification and Fraud Prevention

Customers should provide accurate billing information when placing an order. Billing details should match the information associated with the selected payment method where required by the payment provider.

Ulavelle may review, delay, or cancel an order when necessary, including when:

  • Payment authorization cannot be completed.

  • Billing information is incomplete or inaccurate.

  • A transaction is flagged for potential unauthorized activity.

  • Additional payment verification is required.

  • Important order information cannot be verified.

If an order cannot be completed because of payment verification or security concerns, Ulavelle will attempt to notify the customer using the contact information provided at checkout.

5. Payment Authorization

When a customer submits an order, the selected payment method may receive an authorization request.

Depending on the bank or payment provider:

  • A temporary authorization hold may appear on the account.

  • The time required to complete the transaction may vary.

  • A canceled transaction may require additional time for an authorization hold to be released.

If an order is canceled before shipment, any applicable refund or authorization release will be handled according to the payment provider's procedures and the customer's bank processing timeline.

6. Failed or Declined Payments

If a payment is declined, customers should check that:

  • Payment information has been entered correctly.

  • Billing information is accurate.

  • The payment method is valid and supported at checkout.

  • Sufficient funds or available credit are available.

If the payment continues to fail, customers should contact their bank, card issuer, or payment provider for assistance.

Orders that have not received successful payment authorization cannot proceed through normal order processing until the payment issue is resolved.

7. Payment Disputes and Billing Questions

If you believe you have been charged incorrectly or have questions about a payment transaction, please contact Ulavelle's customer support team.

Please provide your order number, the transaction date, and a description of the issue. Do not send complete payment card numbers or card security codes by email.

Ulavelle will review the information available and respond with the next steps.

Customers may also contact their bank or payment provider if they need assistance with a transaction processed through that provider.

8. Order Confirmation

After an order is submitted, Ulavelle will send an order confirmation email to the email address provided at checkout.

Customers should review the confirmation for the ordered products, shipping address, and contact information.

If any information is incorrect, contact hello@ulavelle.com as soon as possible.

Ulavelle will make reasonable efforts to assist with changes before order processing or shipment begins. Changes cannot be guaranteed once the order has progressed to shipment preparation or has been handed to the carrier.

An order confirmation email confirms receipt of the order but does not necessarily mean that every verification or fulfillment step has been completed.

9. Refunds Related to Payments

Approved refunds are handled according to the Ulavelle Return and Refund Policy.

When a refund is approved:

  • The refund is issued to the original payment method.

  • Ulavelle's refund processing time is 3–7 business days after the returned item has been received, inspected, and approved.

  • Additional time may be required for the bank, card issuer, or payment provider to post the refund to the customer's account.

The time required for a refund to appear in an account depends on the payment provider and the customer's financial institution.

Any mandatory refund rights under applicable law remain unaffected by this policy.

10. Contact Information

For questions about payments, billing, transaction security, order charges, or refund processing, contact Ulavelle:

  • Store Name: Ulavelle

  • Website: https://www.ulavelle.com

  • Business Address: 7100 SW 127th Pl, Miami, FL 33183, United States

  • Customer Support Email: hello@ulavelle.com

  • Customer Support Phone: +1 661-611-3448

  • Customer Support Hours: Monday–Saturday, 9:00 AM–6:00 PM Eastern Time (ET)

  • Sunday and U.S. Public Holidays: Closed

Ulavelle aims to respond to payment-related inquiries within 1–2 business days.