Shipping policy

Last Updated: October 21, 2026

Thank you for shopping with Ulavelle.

This Shipping Policy explains how Ulavelle processes, ships, tracks, and delivers orders placed through www.ulavelle.com.

Please review this policy before completing your purchase.

1. Order Processing Time

Orders placed through Ulavelle are processed within 1–3 business days.

Business Days: Monday–Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM Eastern Time (ET).

Orders placed after 6:00 PM ET will be processed starting on the next business day.

Order processing includes payment confirmation, order verification, product preparation, and shipment arrangement.

If an order requires additional processing time, Ulavelle will notify the customer using the email address provided at checkout.

2. Shipping Destination

Ulavelle ships orders to eligible delivery addresses within the United States.

Shipping availability depends on the delivery address, product availability, and shipping options displayed during checkout.

Customers are responsible for providing complete and accurate shipping information when placing an order.

3. Delivery Time

Total estimated delivery time consists of order processing time and shipping transit time.

United States Standard Shipping

  • Processing Time: 1–3 business days

  • Shipping Transit Time: 6–9 business days

  • Estimated Total Delivery Time: 7–12 business days

Transit time begins after the order has been shipped. The estimated total delivery time includes processing and transit time.

Delivery may take longer due to carrier schedules, severe weather, U.S. public holidays, incorrect shipping information, or address verification requirements.

Delivery estimates are not guaranteed delivery dates.

4. Shipping Costs

Ulavelle offers Free Standard Shipping on eligible orders shipped within the United States.

If shipping charges apply to an order, the applicable cost will be displayed at checkout before the customer completes payment.

Customers should review the shipping method and total order cost before submitting an order.

5. Order Tracking

After an order has shipped, Ulavelle will send a shipping confirmation email containing tracking information when tracking is provided by the shipping carrier.

Tracking information may take 24–72 hours to show updates after the carrier receives the package.

Customers can use the tracking link or tracking number in the shipping confirmation email to check the shipment status.

6. Shipping Carriers and Fulfillment

Ulavelle uses shipping carriers and logistics providers to deliver orders.

The carrier selected for an order depends on the delivery address, order requirements, and available shipping services.

Once an order has shipped, Ulavelle will provide the available tracking information by email.

7. Incorrect Shipping Information

Customers are responsible for entering accurate shipping details at checkout.

Before submitting an order, please check the following information:

  • Full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Phone number, if requested at checkout

  • Email address

Incorrect or incomplete shipping information may delay delivery or cause a package to be returned.

To request a shipping address correction, contact Ulavelle at hello@ulavelle.com as soon as possible.

Address changes cannot be guaranteed after order processing or shipment preparation has begun. Changes cannot be guaranteed once the package has been handed to the carrier.

8. Delayed or Missing Packages

If a package is delayed, appears lost, or is marked as delivered but has not been received, contact Ulavelle at hello@ulavelle.com.

Please provide:

  • Order number

  • Tracking number

  • Delivery address

  • A description of the issue

Customers should also verify the shipping address, check the delivery location, check with household members or building management, and review the carrier's tracking information.

Ulavelle will review the available order and tracking information and assist with the next steps.

9. Returned Packages

A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or a customer request to return the package to the sender.

If a package is returned, Ulavelle will contact the customer using the contact information provided with the order to discuss the available options.

Additional shipping charges may apply when reshipment is required because of incorrect or incomplete shipping information supplied by the customer. Any applicable charges will be communicated before reshipment.

10. Damaged, Defective, or Incorrect Items

Customers should inspect their orders after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact Ulavelle at hello@ulavelle.com.

Please provide:

  • Order number

  • Photos of the item

  • Photos of the packaging, if available

  • A description of the issue

Ulavelle will review the information and handle the request under the Ulavelle Return and Refund Policy and applicable consumer protection laws.

11. Order Changes and Cancellations

To request an order change or cancellation, contact hello@ulavelle.com as soon as possible.

Changes or cancellations may be possible only before the order has progressed to shipment preparation. A request is not confirmed until Ulavelle provides confirmation.

Once an order has shipped, it cannot be changed or canceled through the order-processing process. Customers may contact Ulavelle to ask about the applicable return or refund options.

This policy does not limit any cancellation, withdrawal, or other rights that may apply under applicable law.

12. Contact Information

For questions about shipping, delivery, tracking, or order status, contact Ulavelle using the details below.

Store Name: Ulavelle

Website: www.ulavelle.com

Business Address:
Ulavelle
7100 SW 127th Pl
Miami, FL 33183
United States

Customer Support Email:
hello@ulavelle.com

Customer Support Phone:
+1 661-611-3448

Customer Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time (ET)
Sunday and U.S. Public Holidays: Closed

Ulavelle aims to respond to shipping-related inquiries within 1–2 business days.