Terms of service

Last Updated: October 21, 2026

Welcome to Ulavelle.

These Terms of Service ("Terms") govern your access to and use of the Ulavelle website located at https://www.ulavelle.com (the "Site"), including products, services, purchases, and features provided through the Ulavelle online store.

Ulavelle is an independently operated online retail store offering clothing, footwear, and accessories for women, men, and children, along with denim, wedding-related fashion, and trend-focused products.

Ulavelle provides product information, online ordering, payment processing, shipping, returns and refunds, and customer support for purchases made through the Site.

By accessing or using the Site, you agree to these Terms and the policies published on our website. If you do not agree with these Terms, please do not use the Site.

1. Store Information

Ulavelle is an independently operated online retail store offering the following product categories:

  • Women's clothing

  • Men's clothing

  • Children's clothing

  • Fashion accessories

  • Clothing and apparel

  • Denim

  • Wedding-related fashion

  • Trend-focused products

Store contact information:

Website:
https://www.ulavelle.com

Customer Support Email:
hello@ulavelle.com

Customer Support Phone:
+1 661-611-3448

Business Address:
Ulavelle
7100 SW 127th Pl
Miami, FL 33183
United States

2. Eligibility and Acceptable Use

By using the Site, you confirm that you are legally permitted to enter into a purchase transaction under the laws applicable to you. If you are not legally able to enter into a contract independently, you must use the Site with the involvement or permission of a parent or legal guardian where required by law.

You agree not to:

  • Use the Site for unlawful, fraudulent, or unauthorized activities.

  • Interfere with the security, functionality, or operation of the Site.

  • Attempt unauthorized access to the Site or its related systems.

  • Upload viruses, malware, or other harmful code.

  • Submit false, misleading, or unauthorized order information.

  • Violate applicable laws or the rights of others.

Ulavelle may restrict access or take other reasonable action if a user violates these Terms or applicable law.

3. Product Information

Ulavelle provides product information through individual product listings. Depending on the product, listings may include descriptions, images, sizes, colors, prices, materials, and availability.

Customers should review the product description, size information, and other specifications before placing an order.

Product colors may appear differently because of device screens, display settings, and lighting conditions. Product images are intended to illustrate the listed products but may not reproduce every color or detail exactly.

Ulavelle makes reasonable efforts to keep product information accurate and current. If a material error is identified, Ulavelle will review and correct the relevant listing.

4. Product Availability

Product availability is indicated by the information displayed on the Site and during checkout.

An item being displayed on the Site does not guarantee that it will remain available until an order is accepted and processed.

If a product becomes unavailable after an order is placed and Ulavelle cannot fulfill the order, Ulavelle will notify the customer and cancel the affected order or item. Any payment collected for the canceled order or item will be refunded to the original payment method.

5. Pricing and Currency

Prices displayed for orders placed through the Site's United States storefront are listed in United States Dollars (USD) unless otherwise stated.

The order total may include:

  • Product prices

  • Shipping charges, if applicable

  • Discounts applied to the order

  • Applicable taxes

The final amount payable will be displayed at checkout before the customer submits the order.

If a pricing or listing error is identified, Ulavelle may contact the customer to explain the error and provide available options before shipment. If the order cannot be fulfilled at the displayed price, Ulavelle may cancel the affected order and refund any payment collected for it.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

6. Orders and Order Acceptance

Submitting an order through the Site constitutes a request to purchase the selected products.

An automated order confirmation email confirms that Ulavelle has received the order. It does not necessarily mean that the order has completed all verification or fulfillment steps.

Orders may be reviewed for:

  • Payment authorization

  • Product availability

  • Billing information

  • Shipping information

  • Transaction security and fraud prevention

Ulavelle may cancel or decline an order when there is a legitimate reason, including:

  • Payment authorization failure

  • Incorrect or unverifiable billing or shipping information

  • Suspected fraud or unauthorized transactions

  • Product unavailability

  • A material pricing or listing error

  • A legal or security requirement that prevents fulfillment

If payment has been collected for an order that Ulavelle cancels, the amount paid for the canceled order will be refunded to the original payment method.

Where legally required, Ulavelle will provide notice or other remedies applicable to the transaction.

7. Payment Terms

Ulavelle accepts the payment methods displayed at checkout. Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

Payment authorization must be completed before Ulavelle processes and ships an order.

Payment information is processed through the payment providers available at checkout.

Ulavelle does not store complete credit or debit card numbers or card security codes on its own systems. Payment providers handle payment information according to their security procedures and applicable requirements.

8. Shipping and Delivery

Shipping and delivery are governed by the Ulavelle Shipping Policy published on the Site.

The Shipping Policy describes order processing times, shipping destinations, estimated delivery times, shipping costs, tracking, and procedures for shipping-related issues.

Customers are responsible for providing complete and accurate shipping information at checkout.

Delivery estimates are based on processing time and carrier transit time. Actual delivery may be affected by carrier operations, weather, public holidays, incorrect address information, and other circumstances affecting transportation.

If a package is delayed, appears lost, or arrives damaged, customers should contact hello@ulavelle.com with their order number and relevant tracking information.

Nothing in these Terms excludes any shipping or delivery obligations imposed by applicable law.

9. Returns and Refunds

Returns and refunds for Ulavelle purchases are governed by the Ulavelle Return and Refund Policy.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions and requirements stated in the Return and Refund Policy.

Returned products must be received and inspected before a refund is approved.

Approved refunds are issued to the original payment method within 3–7 business days after the returned item has been received, inspected, and approved.

Banks, credit card companies, and payment providers may require additional processing time before the refund appears in the customer's account.

The 30-day return period does not limit any mandatory consumer rights available under applicable law.

10. Customer Accounts

If the Site allows customers to create accounts, customers are responsible for maintaining the confidentiality of their login credentials and for activities conducted through their accounts.

Customers should provide accurate account information and promptly notify Ulavelle if they suspect unauthorized account access.

Ulavelle may restrict or suspend an account where reasonably necessary to protect the Site, customers, or business operations, subject to applicable law.

11. Privacy

Ulavelle handles personal information in accordance with its Privacy Policy, published on the Site.

The Privacy Policy explains what personal information may be collected, how it is used, when it may be shared with service providers, and what privacy choices or rights may be available to customers.

By using the Site, customers acknowledge that personal information may be handled as described in the Privacy Policy and as permitted or required by applicable law.

12. Intellectual Property

Content published on the Site, including text, product descriptions, photographs, graphics, logos, page layouts, and other website materials, may be owned by Ulavelle or used under authorization from the relevant rights holders.

Except as permitted by law or with prior authorization from the applicable rights holder, customers may not reproduce, distribute, modify, publish, or commercially exploit protected Site content.

Purchasing a product does not transfer ownership of intellectual property associated with the Site or product listing.

13. Third-Party Services

The Site may rely on third-party services to support ecommerce operations, payment processing, website functionality, shipping, analytics, or customer support.

Third-party services may be subject to their own terms, privacy policies, and service conditions.

Ulavelle is not responsible for independent third-party websites or services beyond the responsibilities imposed on Ulavelle by applicable law. Customers should review the relevant third party's terms before using a service operated by that provider.

14. Limitation of Liability

To the extent permitted by applicable law, Ulavelle is not liable for indirect or consequential losses arising from the use of the Site where those losses are not legally recoverable.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including any mandatory consumer rights or remedies.

15. Governing Law

These Terms are subject to applicable laws and any mandatory consumer protection rules that apply to the transaction.

Nothing in this section removes any mandatory rights a customer may have under the laws of their place of residence or any other law that must legally apply.

16. Changes to These Terms

Ulavelle may update these Terms to reflect changes to store operations, services, or legal requirements.

The revised version will be published on this page with an updated revision date. Changes apply from the date stated in the updated Terms unless applicable law requires a different approach.

Customers should review this page periodically for updates.

17. Contact Information

For questions about these Terms, orders, payments, shipping, or returns, contact Ulavelle:

Store Name:
Ulavelle

Website:
https://www.ulavelle.com

Business Address:
Ulavelle
7100 SW 127th Pl
Miami, FL 33183
United States

Customer Support Email:
hello@ulavelle.com

Customer Support Phone:
+1 661-611-3448

Customer Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time (ET)
Sunday and U.S. Public Holidays: Closed

Ulavelle aims to respond to customer inquiries within 1–2 business days.