Refund policy

Last Updated: October 12, 2026

At Ulavelle, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This Return & Refund Policy explains our return eligibility, return process, refund procedures, return shipping responsibilities, and other important information for purchases made through www.ulavelle.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused.

  • In the same condition in which it was received.

  • Returned with all original tags attached.

  • Returned in its original packaging.

  • Accompanied by proof of purchase, such as your order number or purchase confirmation.

Items that do not meet these requirements may not be eligible for return.

2. How to Start a Return

To request a return, please contact us at hello@ulavelle.com within the 30-day return period.

Please include:

  • Your order number.

  • The email address used to place the order.

  • The reason for your return request.

After reviewing your request, we will provide a Return Merchandise Authorization (RMA) together with detailed return instructions, including where and how to send your package.

Please do not send items back before receiving return authorization, as unauthorized returns may not be accepted or may experience processing delays.

3. Return Method

Returns are accepted by mail only.

Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

You are responsible for return shipping costs if the return is due to:

  • Change of mind.

  • Ordering the wrong size.

  • Ordering the wrong color.

  • Style preference.

  • No longer wanting the item.

Our Responsibility

If you receive a defective, damaged, or incorrect item, Ulavelle will cover the return shipping cost or provide a prepaid return shipping label where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, please contact hello@ulavelle.com as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number.

  • Clear photographs of the product.

  • Photos of the packaging, if applicable.

  • A brief description of the issue.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

6. Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or otherwise identified as non-returnable.

  • Gift cards.

  • Custom-made or personalized products.

  • Items that have been worn, washed, altered, damaged after delivery, or returned without original tags or original packaging.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning your eligible item for a refund and placing a new order for the item you would like instead.

If you received a defective, damaged, or incorrect item, please contact us so we can review the issue and provide an appropriate solution.

8. Refunds

Returned items must be received and inspected before a refund is issued.

After approval:

  • Refunds are returned to the original payment method.
  • Refund processing takes 3–7 business days after return inspection and approval.
  • Banks, credit card companies, and payment providers may require additional time to display the refunded amount.

9. Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable, unless the return is the result of our error, such as shipping the wrong item or sending a defective or damaged product.

10. Restocking Fee

We do not charge a restocking fee for eligible returns.

11. Return Instructions

Customers must receive return authorization before shipping products back.

Approved return instructions include:

  • Return address
  • Shipping requirements
  • Required order information

Customers must include the order number inside the return package.

12. Contact Information

If you have any questions regarding returns, refunds, damaged items, or exchanges, please contact us.

Brand Name: Ulavelle

Website: www.ulavelle.com

Business Address:

7100 SW 127th Pl, Miami, FL 33183, United States

Customer Support Email:

hello@ulavelle.com

Customer Support Phone:

+1 661-611-3448

Customer Support Hours:

Monday–Saturday: 9:00 AM–6:00 PM ET
Sunday and U.S. Public Holidays: Closed

We aim to respond to return and refund inquiries within 24–48 business hours.