Privacy policy

Last Updated: October 21, 2026

At Ulavelle, we respect your privacy and explain how personal information is handled when you visit www.ulavelle.com, place an order, create an account, contact customer support, or use our website services.

This Privacy Policy describes the information we collect, how we use it, when we share it, and the choices available to you.

1. Who We Are

Ulavelle is an independently operated online retail store offering clothing and accessories for women, men, and children.

Our website organizes products into the following categories:

  • Women's

  • Men's

  • Kids'

  • Accessories

  • Clothing

  • Denim

  • Wedding

  • Trends

Ulavelle operates through www.ulavelle.com and provides online product browsing, ordering, payment processing, shipping information, return and refund support, and customer assistance.

Store Information:

Business Address:

Ulavelle
7100 SW 127th Pl
Miami, FL 33183
United States

2. Information We Collect

Ulavelle collects personal information that customers provide, information generated through website use, and information supplied by service providers involved in processing transactions and supporting our services.

Information You Provide

When you place an order, create an account, or contact customer support, the information collected may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Purchase history

  • Payment transaction and confirmation details

  • Customer service communications

  • Return and refund request details

Payments are processed through the payment services available at checkout. Complete payment card numbers are handled by the relevant payment providers rather than stored by Ulavelle, subject to the configuration of our payment systems.

Automatically Collected Information

When you visit our website, technical and usage information may be collected, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language settings

  • Time zone

  • Referring website

  • Pages and products viewed

  • Website interaction data

  • Cookie identifiers

This information supports website operation, security, performance measurement, and service improvement.

3. How We Use Your Information

Ulavelle uses personal information for the following purposes:

  • Processing and fulfilling customer orders

  • Sending order confirmations and shipping notifications

  • Processing payments and verifying transactions

  • Detecting and preventing fraud

  • Responding to customer service inquiries

  • Handling returns and refunds

  • Maintaining website functionality and security

  • Understanding website performance

  • Maintaining transaction and business records

  • Sending marketing communications in accordance with applicable consent requirements

  • Meeting legal, accounting, tax, and regulatory obligations

4. Shopify and Third-Party Service Providers

Ulavelle uses Shopify as its ecommerce platform, as configured for our store, to support online storefront and order processing functions.

Personal information may be shared with service providers involved in operating our business, including:

  • Shopify and related ecommerce services

  • Payment processors

  • Shipping carriers

  • Order fulfillment providers

  • Customer support service providers

  • Fraud prevention providers

  • Website analytics providers

  • Marketing service providers

These providers process information to perform their services, subject to applicable contractual and legal requirements.

5. Analytics and Advertising Technologies

Website analytics or advertising technologies may collect information about website visits and interactions when these technologies are enabled on our store.

Collected information may include:

  • Device and browser information

  • Pages and products viewed

  • Traffic sources

  • Advertising interactions

  • Conversion events

  • Cookie identifiers

This information is used to measure website performance, understand customer interactions, and evaluate advertising activities.

6. Cookies and Similar Technologies

Ulavelle uses cookies and similar technologies according to the functions enabled on our website. These technologies may support:

  • Shopping cart and checkout functions

  • Website security

  • Website performance measurement

  • Customer preferences

  • Analytics and advertising activities

You can manage cookies through your browser settings and available website privacy controls.

Disabling certain cookies may affect shopping cart, checkout, or other website functions. Where required by applicable law, non-essential cookies and similar technologies are used only after the required consent has been obtained.

7. Sharing Your Information

Ulavelle does not sell personal information for monetary compensation.

We may disclose personal information to the following recipients when necessary for business operations or legal compliance:

  • Ecommerce platform providers

  • Payment processors

  • Shipping carriers

  • Order fulfillment providers

  • Fraud prevention services

  • Website technology providers

  • Analytics and advertising providers

  • Professional advisors

  • Government agencies and law enforcement authorities when legally required

Information shared with service providers is limited to what is reasonably necessary for the relevant service or purpose, subject to applicable legal requirements.

Certain data sharing for targeted advertising or cross-context behavioral advertising may be treated as a sale or sharing under applicable privacy laws, even when no money changes hands. Where required, customers can exercise the relevant opt-out rights through the privacy controls provided by our website or by contacting us.

8. Your Privacy Rights

Depending on your location and applicable privacy law, you may have the right to:

  • Request access to personal information

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Obtain a copy of certain personal information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of certain sales, sharing, or targeted advertising activities

  • Appeal a decision concerning a privacy request where required by law

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

To submit a privacy request, contact:

Email: hello@ulavelle.com

We may request information necessary to verify your identity and process your request securely. We handle privacy requests in accordance with applicable legal requirements.

9. Your Privacy Choices

You can unsubscribe from promotional emails by using the unsubscribe link included in those messages. Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary to fulfill your order.

Where required by applicable law and supported by our website configuration, Ulavelle recognizes Global Privacy Control (GPC) and other legally recognized privacy preference signals.

You can also manage available cookie and advertising preferences through the privacy controls provided on our website.

10. Data Retention and Security

Ulavelle retains personal information for the time necessary to fulfill the purposes described in this Privacy Policy, including:

  • Completing and documenting customer orders

  • Providing customer support

  • Processing payments, returns, and refunds

  • Resolving disputes

  • Detecting and preventing fraud

  • Maintaining financial and business records

  • Complying with legal obligations

Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements.

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, or disclosure. No method of electronic storage or transmission guarantees absolute security.

11. International Visitors and Children's Privacy

Ulavelle operates an online retail store with a stated business address in the United States.

Personal information may be processed in the United States and other countries where our ecommerce platform and service providers operate. Applicable privacy protections may differ between locations.

Our website is not directed to children under 16, and we do not knowingly collect personal information directly from children under 16 without the authorization required by applicable law.

If you believe a child has provided personal information inappropriately, contact us at:

Email: hello@ulavelle.com

We will review the request and take appropriate action in accordance with applicable law.

12. Changes to This Privacy Policy

Ulavelle may revise this Privacy Policy when our business practices, website services, or legal obligations change.

The revised policy will be published on this page with an updated Last Updated date. Changes take effect when the revised policy is posted unless applicable law requires otherwise.

13. Contact Information

For questions about this Privacy Policy, personal information, or privacy requests, contact Ulavelle:

Customer Support Hours:

Monday–Saturday: 9:00 AM–6:00 PM Eastern Time (ET)
Sunday: Closed
U.S. Public Holidays: Closed

Ulavelle responds to privacy-related inquiries within 24–48 business hours.